HLTH Band Warranty: Cover and How to Claim

We stand behind the quality of every HLTH Band. Every band comes with a free 1-year warranty, and you can extend your cover to 5 years or for life.

Warranty Options

1-Year Standard Warranty#

Included free with every HLTH Band

• Covers manufacturing defects and functional failures under normal use
• Free repair or replacement
• 12 months from your purchase date
• Standard shipping rates apply to replacements

5-Year Extended Warranty#

Premium protection

• All the benefits of the standard warranty
• 5 years of cover from your purchase date
• Free shipping on replacements

Lifetime Warranty#

Our most complete protection

• Lifetime cover (for as long as you own your HLTH Band)
• Unlimited replacements
• Free shipping on replacements
• Accidental damage protection
• Priority support, no questions asked

You can add a 5-Year or Lifetime Warranty here:
https://hlthtrack.com/products/hlth-band-lifetime-warranty

What Isn't Covered

Unless your plan specifically includes it, the warranty doesn't cover:

• Normal wear and tear
• Cosmetic damage, such as scratches or marks
• Damage from misuse
• Unauthorized modifications or repairs

Accidental damage is only covered under the Lifetime Warranty.

How to Make a Claim#

1. Contact us
Email info@hlthtrack.com with your order number and a short description of the problem.

2. Send photos or a video
Send us a photo or short video showing the issue. This helps us process your claim quickly. We may also ask you to try a few quick troubleshooting steps, as some issues can be fixed without a replacement.

3. Claim review
We'll review your claim and get back to you [within 24 hours / within X business days].

4. Receive your replacement
Once your claim is approved, we'll ship your replacement from our warehouse in Germany within 1 to 2 business days and email you the tracking details.

Charger Replacements

Faulty or damaged charger: If your charger arrives damaged or stops working while your band is under warranty, we'll replace it free of charge. This includes the first year from your order date, or longer if you have a 5-Year or Lifetime Warranty [or HLTH care+ membership]. There's a limit of one free charger replacement per warranty period.

Lost or misplaced charger: Chargers aren't sold separately on our website yet, but we can still send you a replacement. You'll just need to cover the shipping cost.

Please note: The charging cable doesn't come with a wall adapter. You can use any standard wall adapter that matches your cable's USB end.

To request a charger, email info@hlthtrack.com and tell us whether your charger is faulty or lost, along with your order number or the email address you used at checkout.

Your Legal Rights#

Our warranties are in addition to your legal rights as a consumer and don't affect them. Depending on where you live, you may have extra protection for faulty goods under local consumer law.

Still have questions? Email us at info@hlthtrack.com.