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Troubleshooting
Charging, connection and accuracy problems, and how to fix them.
- Data Not Syncing or MissingIf your data isn't showing in the QWatch Pro app, work through these steps. Step 1 — Open the app and wait Open QWatch Pro with Bluetooth on and the band nearby. Give it a minute to sync.
- Menstrual Cycle Tracking: How to Use It & TroubleshootingHow to set it up Open the QWatch Pro app Go to [confirm location of menstrual cycle tracking] Enter your last period start date , typical period length and typica...
- One-Key Measurement: How to Use It & TroubleshootingWhat is One-Key Measurement? One-Key Measurement gives you a quick health snapshot right now. The band's automatic background readings are taken at intervals, so they may be up to 60 minutes old.
- Heart Rate Troubleshooting GuideIf your heart rate looks too high, too low, or has gaps, this guide will help you find out why. Most heart rate issues have a simple fix. Before anything else: how are you wearing the band?
- Sports & Workout Tracking Troubleshooting GuideIf a workout is missing or doesn't look right, work through these steps. Step 1 — Did you start Sports Record? Workouts are only recorded when you start a session.
- Body Battery Troubleshooting GuideBody Battery estimates your energy level using your activity, heart rate, stress and sleep. If any of those are missing or off, Body Battery will be too.
- Stress Score Troubleshooting GuideIf your stress score is missing or doesn't seem right, this guide will help. If stress data is missing Step 1 — Turn on Stress Detection.
- Step Count Troubleshooting GuideIf your step count or distance looks wrong, work through these steps. Most step issues come down to your profile or how the band is worn.
- HRV Troubleshooting GuideHRV measures the small changes in time between your heartbeats. It's one of the most useful metrics, and one of the most confusing. Here's how to fix common issues.
- Sleep Tracking Troubleshooting GuideIf your sleep is missing or doesn't look right, this guide will help. Most sleep issues come down to fit, battery or syncing. First question: is your sleep missing, or does it look wrong?
- Blood Oxygen (SpO₂) Troubleshooting Guide⚠️ First, your safety If you feel short of breath, have chest pain, feel confused or very unwell, or your lips or fingertips look blue , contact emergency services now.
- Skin Irritation From Wearing the BandSkin irritation from wearables is fairly common and is usually easy to fix. Here's what can cause it and what to do.
- Blood Pressure Troubleshooting GuideBlood Pressure Troubleshooting Guide If your blood pressure readings seem too high, too low, or don't match your cuff, this guide will help you find out why.
- My Band Won't Connect to the AppIf your HLTH Band isn't connecting to the QWatch Pro app, work through these steps in order. ⚠️ Important: Your band must be paired through the QWatch Pro app, not your phone's Bluetooth settings.
- What to do when my band isn't charging?What to Do When My Band Isn't Charging If your HLTH Band isn't charging, it's usually a quick fix. Work through these steps in order.
- My readings seem inaccurate, what should I check?If your heart rate, blood pressure, blood oxygen (SpO₂), steps or other readings look off, the cause is usually something simple to fix. Work through these checks before contacting us.