What is your refund & return policy?

We want you to be confident in your purchase. If something isn’t right, we’re here to help.

Returns & Refunds

We want you to be confident in your purchase. If something isn't right, we're here to help.

Returns#

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns#

To be eligible for a return, your item must be:

In like-new condition and free of damage (gentle use is fine)
Returned in its original packaging with all accessories, including both bands and the charging cable
Accompanied by your receipt or proof of purchase
Returns that don't meet these conditions may not be accepted. These conditions don't apply to faulty items (see Damaged, Defective, or Incorrect Items below).

Return Shipping:#

Return shipping costs are your responsibility unless your item arrived damaged, defective, or incorrect. In those cases, we'll cover the cost. We may ask you to complete a few troubleshooting steps or send photos first, so we can confirm the issue. Refunds are processed once your item has been received and inspected at our warehouse.

How to Start a Return#

Email us at info@hlthtrack.com with your order number and the reason for your return. Once your request is approved, we'll send you:

A prepaid return shipping label (for damaged, defective, or incorrect items)
Clear instructions on how and where to send your package

Please note that items sent back without an approved return request can't be accepted.

Damaged, Defective, or Incorrect Items#

Please check your order as soon as it arrives. If your item is damaged, defective, incorrect, or missing, email us as soon as possible at info@hlthtrack.com. Include your order number and photos or videos where possible. We'll look into it and arrange a repair, replacement, or refund.

Non-Returnable Items#

The following items can't be returned:

Custom or personalised products
Gift cards

This doesn't apply to faulty items or affect your legal rights. If you're unsure whether your item qualifies, contact us before starting a return.

Exchanges#

We do not offer direct exchanges.

The fastest way to receive a replacement item is to:

Request and complete a return for the original item
Place a new order for the desired product once the return is approved

European Union 14-Day Cooling-Off Period#

If your order is shipped to an address within the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without providing justification.

Conditions:

Items must be returned in their original condition, unused, with tags and packaging intact
Proof of purchase is required
This policy applies in addition to your standard return rights under EU consumer protection laws.

Refunds#

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved Refunds#

Refunds are issued to the original payment method
Processing time: within 10 business days after approval
Banks or payment providers may take additional time to post the refund

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@hlthtrack.com.

Contact Us#

For any questions regarding returns, refunds, or your order:

Email: info@hlthtrack.com.

We are committed to providing a fair, transparent, and hassle-free return experience.